ad44 Privacy Policy

Information Provided at Registration

When you open a new account on ad44, we collect the following information:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number (for communication via bKash, Nagad, or Rocket)
• Username and password (stored in encrypted form)
• Preferred language and communication channel

Financial Transaction Information

We process financial information for deposits and withdrawals. ad44 does not directly store any bank card or account numbers. Our payment partners (bKash, Nagad, Rocket) operate under their own security policies. We store only:

• Transaction amount and date
• Type of payment method used (e.g. bKash or Nagad)
• Transaction reference number
• Transaction status (completed, pending, or cancelled)

Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time of site access and session duration
• Pages visited and links clicked
• Information from cookies and similar technologies (details in section 5)

Identity Verification Information (KYC)

In certain circumstances — particularly for large withdrawal amounts or for security reasons — ad44 may request the following information or documents to verify your identity:

• National ID card (NID) or passport copy
• Recent photo (selfie)
• Proof of address (utility bill or bank statement)

This information is used solely for verification purposes and, once verification is complete, is stored in secure encrypted storage.

Account and Service Management

• Creating, managing, and securing your account
• Completing the login and identity verification process
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Maintaining gaming history and statistics

Security and Fraud Prevention

We analyze collected information to ensure the security of our platform and to detect and prevent fraudulent activity. This includes identifying unusual transaction patterns, preventing the use of multiple accounts, and addressing cybersecurity threats.

Communication and Support

• Sending important notifications related to your account
• Sending transaction confirmation messages
• Providing customer support — via 24/7 live chat and email
• With your permission, informing you of promotional offers and special benefits

Service Quality Improvement

We analyze usage information to improve the overall user experience. This helps us add new games, speed up the payment process, and make customer support more effective. This analysis is always done in aggregate form without personal identification.

Responsible Gaming

ad44 is committed to responsible gaming. We monitor your gaming patterns so we can provide support when needed, identify problem gambling, and offer self-exclusion or limit-setting options. For more details, visit our Responsible Gaming page.

Technical Security Measures

• SSL Encryption: All data transmitted on our site is secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information (including passwords) is kept in encrypted form.
• Firewall and Security Monitoring: Round-the-clock system monitoring and measures to prevent unauthorized access.
• Two-Factor Authentication: An additional security layer for account login.

Data Retention Period

We do not retain any information beyond what is necessary. Under our general policy:

• Active account information: for the entire duration the account remains active
• After account closure: for the minimum period required to meet applicable legal obligations
• Transaction records: for the period defined by financial regulations
• After withdrawal of marketing consent: marketing-related information is deleted immediately

Payment Service Providers

The necessary information is shared with bKash, Nagad, and Rocket to complete transaction processing. These third parties operate under their own privacy policies and security standards, and only the information required for the relevant transaction is sent to them.

Game Providers and Technology Partners

Minimal technical information is exchanged with our game partners — including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft — to keep the gaming experience seamless. Our agreements with these partners include strict confidentiality terms.

Legal Obligations

If there is a legal order from a court or competent authority, ad44 may be required to provide the necessary information in compliance with applicable law. In such cases, only the information specified in the order will be provided — nothing more.

Business Changes

In the event of a merger, acquisition, or business transfer, user information may be transferred to the new owner. However, all users will be notified before any such change, and the same protections under this policy will be maintained.

Essential Cookies

These cookies are essential for the core functionality of the site. They are used to maintain login sessions, verify security tokens, and remember your basic preferences. Disabling these cookies may cause some parts of the site to not function properly.

Functionality Cookies

These cookies remember your language preference, display settings, and other personalized details. They make the site easier and more convenient to use on each visit.

Analytics Cookies

We use analytics cookies to understand how the site is used. They collect information on how many visitors are coming, which pages are viewed most, and where there is room for improvement. This information is always used in anonymous and aggregate form.

Cookie Controls

You can delete or disable cookies at any time from your browser settings. However, please note that disabling essential cookies may cause some ad44 services to not function properly.

Important Age-Related Policy

ad44 is an adult (21+) entertainment platform. We strictly do not allow anyone under the age of 21 to register or use our services.

We do not intentionally collect any information from minors. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

If parents or legal guardians believe their child under 21 has registered on ad44, please contact us immediately at [email protected].

Update Process

ad44 may review and update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the website's main page
• The "Last Updated" date at the top of the policy will be updated

Continued Use After Changes

If you continue to use ad44 after an updated policy is published, it will be assumed that you have agreed to the new policy. If you have any objection to a change, please contact our support team or request to close your account.