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ad44's commitment to responsible gaming

ad44 believes that gaming is for entertainment — not stress. Use our safety tools to stay in control and play with enjoyment at all times.

What is responsible gambling and why does it matter

Online casino and betting is primarily a form of entertainment. But like any form of entertainment, spending excessive time or money on it can have a negative impact on personal and family life. As a safe and trusted platform in Bangladesh, ad44 always places the wellbeing and happiness of our users as the highest priority.

Responsible gaming means deciding in advance how much time and money you will spend, and enjoying the game within those limits. Placing more bets in an attempt to recover lost money is not responsible behaviour. At ad44, we provide various tools and features to help you stay within your limits.

Remember: always play betting and casino games for entertainment, not as a source of income. If you ever feel that gaming is getting out of your control, contact our 24/7 live chat support without delay.

Our safety tools

We provide the following tools to keep your gaming experience on the ad44 platform safe and controlled.

Deposit Limit

You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, your account will automatically not accept deposits beyond that amount. Lowering a limit takes effect immediately; increasing a limit takes effect after a specific waiting period.

Bet Limit

Set a limit on how much you wager in each session. This protects you from the urge to bet more than you should on impulse and helps you enjoy gaming within your budget.

Time-Out

If you want to take a break for a while, set a time-out of between 24 hours and 6 weeks. During the break, your account will be temporarily inactive — no betting, deposits, or gaming will be possible.

Self-Exclusion

If you feel you need a long-term break, use the self-exclusion feature. Your account can be closed for between one month and five years. Any attempt to open a new account during self-exclusion will be rejected.

Gaming History and Reports

You can view your complete betting and transaction history from your account at any time. Analyse your own gaming patterns and understand when and where you are spending the most.

24/7 Bangla Support

Our Bangla-speaking support team is with you seven days a week, twenty-four hours a day. Speak directly in live chat — get help setting limits or share any concerns.

Signs of problem gambling

If any of the signs below appear in you, it is a warning signal. Be honest with yourself and seek help quickly.

You keep placing bigger bets in the hope of recovering lost money.
You spend hours engrossed in gaming without thinking about family, friends, or work.
You are borrowing money or spending your savings to fund your bets.
You are hiding your gambling from family or people close to you.
You feel restless, irritable, or anxious when you are not gaming.
You are using gambling not for entertainment but to relieve stress or depression.
Even after increasing the amount you bet, you no longer feel the same enjoyment.

Ask yourself

Honestly ask yourself the questions below. If most of your answers are "yes", it is time to seek help.

Have you ever felt that you are spending more time or money on gaming than you need to?

After playing, do you feel regret or guilt?

After a bad result, do you feel the urge to bet more thinking "I will surely win this time"?

Has gambling caused any problems in your daily life, relationships, or financial situation?

Remember — seeking help is not weakness, it is courage. Chat with us in Bangla on ad44's live chat or email us at [email protected].

How to set limits

After logging in to your ad44 account, using the safety tools is very straightforward. Follow the steps below.

Log in to your account

Open the "Responsible Gaming" settings

From the menu, select the "Responsible Gaming" section. You will find all the safety tools together in one place.

Choose the limits you prefer

Deposit limit, bet limit, time-out, or self-exclusion — choose the tool you need and set the amount or duration.

Confirm and save

Confirm your chosen limit. Lowering a limit will take effect immediately. Contact our live chat for assistance if needed.

Review regularly

Review your gaming history and limits at least once a month. Lower your limits further if needed, or take a long-term break.

Age verification policy

To register an account at ad44, the user must be at least 21 years old. This is a firm and unchangeable rule for us.

Identity verification

During registration and the first withdrawal, you may be required to provide a national identity card or a valid proof-of-age document. This is also important for your own security.

Protection of minors

If younger members of your family also use your device, keep your account logged out and keep your password private. We recommend using parental control software.

Core principles of responsible gaming

Set a budget

Decide before you play how much you will spend today. Once you reach that limit, stop — save the rest for another day.

Manage your time

Set a timer or alarm. Take breaks instead of playing for long stretches at a time, and give time to your family.

Manage your emotions

Do not place bets when you are upset, angry, or under the influence of alcohol. Play with a clear and calm mind.

See it as entertainment

Do not think of gambling as a source of income. Winnings are a bonus; losses are the cost of entertainment — play with that mindset.

Help and contact

If gambling has become a problem, you are not alone. The ad44 support team is always by your side. Contact us through any of the options below.

Live Chat

Our Bangla-speaking support agents are ready to talk with you directly on live chat 24/7. Get help with self-exclusion or setting limits.

Email support

View the FAQ

Answers to common questions are available in our help centre. Find answers there about setting limits, self-exclusion, and account-related questions.

Responsible Gaming Q&A

Log in to your account and go to the "Responsible Gaming" section from the profile menu. There you will find options to set separate daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately. For any issues, contact our 24/7 live chat support.

No. While self-exclusion is active, any attempt to open a new account with your details will be rejected. Our system works automatically to keep this protection fully in place. If you believe an error has occurred, contact us immediately at [email protected].

A time-out is a short-term break — typically from 24 hours up to 6 weeks. Once the break ends, your account becomes active again. Self-exclusion, on the other hand, is long-term — from one month up to five years. It is a stricter measure that should be chosen when you are facing a serious problem. In both cases, the account cannot be reopened before the period ends.

You must be at least 21 years old to create an account at ad44 and participate in any game or betting activity. Age verification may be required during registration and withdrawal. No underage person may open an account — this is our firm and unchangeable policy.

Start by talking to them with empathy and helping them understand the problem. Contact our support team via live chat or email — we can help close the account or set limits. It is also important to seek help from a professional mental health specialist for third-party counselling.

Lowering a deposit limit takes effect immediately. However, increasing a limit involves a specific waiting period — this is intentional, so that you do not raise your limit on impulse. This period gives you the opportunity to reconsider the decision.

Play safe, stay happy

We are committed to keeping your experience at ad44 enjoyable and controlled at all times. Browse our game sections or learn more in the FAQ.

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